meet our TEAM
Nick Knowlton, Technology Consultant / CEO
Nick's journey in IT began as an intern at ACORN Products in Lewiston, Maine. His IT consulting career took off in 2001 when he started as a technician for a small IT support company in the same city. In 2011, Nick established his own consulting firm, Ketch Networks, which experienced rapid growth and was eventually acquired by a large New England Managed Service Provider (MSP) in 2012. Since then, Nick has been working closely with small business owners and leaders, assisting them in managing their technology support needs.
Now, Nick and his team at Dirigo Technology are providing IT consulting, support, and managed services to small businesses and nonprofit organizations throughout Maine. Nick currently lives in Lewiston with his wife, Brie, and their two children.
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Brie Knowlton, Director of Finance / HR
Brie manages accounts payable, accounts receivable, and human resources at Dirigo Technology, while also leading the company’s branding and visual identity—drawing on her background in marketing and graphic design. Known for her collaborative approach, she helps ensure day-to-day operations run smoothly while aligning people, processes, and creative strategy. Her cross-functional leadership brings finance, HR, and marketing together to support Dirigo’s mission and long-term growth. Brie lives in Lewiston with her husband, Nick, and their two children.
Mike Pratt, Senior Technology Consultant
With 20+ years of experience in entrepreneurship, business planning, financial analysis, network engineering, operations and decision analysis, Mike has the passion for all things related to technology. Also helping companies solve business problems with the use of technology are at the core of Mike’s daily work.
Mike genuinely enjoys the consultative process, along with seeing a plan executed well. Long term success is the primary goal he has in mind while working with clients. In conclusion hundreds of Maine businesses have relied on Mike’s expertise to successfully grow their business.
Currently, Mike lives in Turner, Maine with his wife and 3 children.
Kristina Prescott, Strategic Technology Advisor
Kristina provides her experience with process, procedures, documentation and reporting amongst other things. Her role will help with our continued growth by providing support for both Operations and Account Management. Kristina previously has had her own consultancy, worked within the MSP space at a large national provider and is very well connected with many local business leaders and partners.
Connect with Kristina on LinkedIn
Israel Roy, Senior Engineer / Technology Consultant
After obtaining a Computer Science degree from college, Israel started his IT support career at a local hospital, where he discovered his passion for customer service. Over the past 15+ years, he has been providing support to small businesses and nonprofit organizations, leading a team of engineers in the process.
Drawing from his experience working with numerous small businesses and nonprofits in Maine and other regions, Israel has demonstrated that successful technology consulting and services necessitate a personal yet professional approach.
Currently, Israel lives in Farmington, Maine, with his wife and three daughters.
Garrick Bartlett, Support Team Manager
Garrick brings over a decade of hands-on systems engineering experience and a strong MSP background to his role as Support Team Manager. He focuses on developing clear processes, strengthening documentation, and empowering our technicians to deliver consistent, high-quality service. Garrick is dedicated to creating a support environment built on accountability, collaboration, and client success. His goal is to streamline operations, elevate service standards, and help the team scale efficiently as the company grows.
Alex Landry, IT Support Engineer
As a graduate of the University of Maine Orono's Computer Science program, Alex collaborates with our team to provide first-level support for many of our clients. Alex is responsible for maintaining and troubleshooting computer systems, networks, and software to ensure smooth daily operations. Also managing user accounts and escalating complex problems when necessary, Alex's role is crucial in minimizing downtime and supporting the overall productivity of our clients.
Andrew Day, IT Support Engineer
Having graduated from Rochester Institute of Technology with a Bachelor of Science for Information Technology focusing on Network Engineering and Enterprise Administration, Andrew's range of experience provides a unique look on how to best merge complex and high priority equipment with daily end user experience.
Previously residing in NY and VT, Andrew has recently moved back to Litchfield just in time to be married to his high school sweetheart. He looks forward to getting back to his roots exploring the outdoors via hiking, boating, snowmobiling, and driving through the lesser-known parts of Maine.
Trevor Utton, IT Support Engineer
Trevor joined Dirigo Technology with several years of experience providing technical support in the higher education sector. Known for his attention to detail and steady communication style, Trevor has worked closely with individuals across all levels of technical ability. He values a thoughtful, solution-oriented approach and is committed to delivering reliable, user-focused support.
Evan Knowlton, Sales Administrator / Field Support Engineer
While completing his degree in Computer Technology, Evan demonstrates a strong commitment to continuous learning and professional growth, making him a highly valued member of our team.
In his hybrid role, Evan combines Sales Administration and Field Support Engineering responsibilities. He assists with onsite support requests for clients, on-site installations, and ensures seamless delivery of tailored solutions. Additionally, he provides critical sales administration support, including order processing, quoting, contract administration, and internal sales team assistance, contributing directly to both customer satisfaction and operational efficiency.
Coyle, Chief Morale Officer
Coyle is the ultimate professional napper, part-time zoomie enthusiast, and full-time good boy. He doesn't contribute much in meetings (unless sleeping counts), but he's excellent at enforcing break time, monitoring snack inventory, and boosting morale with tail wags.
He takes cybersecurity seriously (barks at every suspicious noise) and insists everything should be in the cloud — including his favorite toy.
