meet our TEAM

Nick started his career in 2001 working directly with small businesses and solving day-to-day technology issues. Early on, he saw a pattern—most IT environments weren’t failing because of the technology itself, but because they were reactive, inconsistent, and overly complex. In 2011, Nick founded Ketch Networks to take a different approach. The company grew quickly and was acquired by a regional MSP the following year. Since then, he has continued working closely with business owners and leadership teams, helping them simplify their environments, reduce risk, and get more value from their technology.

Today, Nick leads Dirigo Technology, where the focus is straightforward: provide client first IT solutions while offering reliable support from people you know and trust.  

With 20+ years of experience in entrepreneurship, business planning, financial analysis, network engineering, operations and decision analysis, Mike has the passion for all things related to technology. Also helping companies solve business problems with the use of technology are at the core of Mike’s daily work. 

Mike genuinely enjoys the consultative process, along with seeing a plan executed well. Long term success is the primary goal he has in mind while working with clients. In conclusion hundreds of Maine businesses have relied on Mike’s expertise to successfully grow their business.

As a lifelong Mainer, John brings more than 16 years of IT experience, including leadership roles as a Systems Administrator and IT Director. His career has included overseeing complex infrastructure, managing cross-functional projects, and working closely with both internal stakeholders and external partners. John has hands-on experience across the full IT spectrum—from end-user support to network engineering—allowing him to bridge technical detail with strategic direction. 

Garrick brings over a decade of hands-on systems engineering experience and a strong MSP background to his role as Support Team Manager. He focuses on developing clear processes, strengthening documentation, and empowering our technicians to deliver consistent, high-quality service. Garrick is dedicated to creating a support environment built on accountability, collaboration, and client success. His goal is to streamline operations, elevate service standards, and help the team scale efficiently as the company grows. 

Having graduated from Rochester Institute of Technology with a Bachelor of Science for Information Technology focusing on Network Engineering and Enterprise Administration, Andrew's range of experience provides a unique look on how to best merge complex and high priority equipment with daily end user experience.

Previously residing in NY and VT, Andrew has recently moved back to Litchfield just in time to be married to his high school sweetheart. He looks forward to getting back to his roots exploring the outdoors via hiking, boating, snowmobiling, and driving through the lesser-known parts of Maine.

Nick’s journey in IT began with early hands-on experience supporting computer systems in educational environments, where he developed an interest in troubleshooting and technical support. He went on to build experience in IT support, working with Windows systems, Microsoft 365, networking fundamentals, and help desk operations in both remote and onsite settings. Along the way, he also gained long-term experience in a healthcare environment, strengthening his reliability, communication, and customer service skills. Nick continues to grow his technical expertise while pursuing additional certifications and advancing his IT career.

Natalee brings a customer-first mindset to create a welcoming, professional environment for clients and staff.  Her ability to multi-task and build positive relationships helps keep the office running smoothly and efficiently. 

Natalee will work closely with the leadership team to provide administrative support, streamline processes, and help drive organizational initiatives.