FREQUENTLY ASKED QUESTIONS

Choosing the right IT partner is a big decision. Here are answers to some of the questions we hear most often about working with Dirigo Technology.

We work with small to mid-sized businesses and organizations that rely on technology to keep their teams productive and their data secure. Every business is different, so we take the time to understand your needs, goals, and technology before recommending the right solution.

Dirigo Technology is proudly based in Maine and serves businesses and organizations throughout Maine and beyond. Many IT issues can be handled remotely, and our local team is available for onsite support when needed.

Our Managed IT Services are designed to take the day-to-day responsibility of IT off your plate. Depending on your needs, this can include help desk support, monitoring and maintenance, cybersecurity, cloud services, backups, vendor coordination, technology planning, and more.

Think of us as your IT department—without having to build one yourself.

Co-Managed IT is designed for businesses that already have internal IT staff but could use some extra support. We work alongside your existing team to provide additional tools, expertise, cybersecurity resources, project support, monitoring, escalation assistance, or coverage when your team needs it.

Yes. Many issues can be resolved quickly through remote support, but when you need someone onsite, our team can be there. The goal is simple: get you the right help in the most efficient way possible.

We know that when technology isn't working, your business can come to a stop. Our team is structured to respond quickly, communicate clearly, and get issues moving toward resolution as efficiently as possible. We don't want you wondering whether anyone is working on your problem—you should know what's happening and what comes next.

Yes, but we believe great IT support goes beyond simply meeting a response-time metric. Our focus is on having the right people and resources available to address issues quickly and effectively. It's not just about acknowledging your request—it's about getting you the help you need. Responsiveness, communication, and results are what matter most to us.

Absolutely. You don't have to replace your internal IT team to work with Dirigo. Through our Co-Managed IT Services, we can complement your existing team with additional expertise, tools, cybersecurity resources, monitoring, project support, and escalation assistance. We're here to make your IT team stronger—not get in their way.

Cybersecurity isn't a single product or tool. We take a layered approach to protecting your business based on your specific risks and technology environment. That can include security monitoring, firewall management, endpoint protection, email security, employee training, security assessments, policies, backups, and other safeguards. Most importantly, we help make cybersecurity understandable so you can make informed decisions about your business.

Yes. We help businesses evaluate, migrate, manage, and secure cloud solutions including Microsoft 365, Azure, virtual desktops, and other cloud-based technologies. We'll help determine what actually makes sense for your business rather than recommending technology simply because it's available.

Yes. Having reliable backups is an important part of protecting your business. We can help implement and manage backup and disaster recovery solutions designed to protect critical data and help your business recover when something goes wrong—whether that's equipment failure, accidental deletion, a cyber incident, or another unexpected event.

We know changing IT providers can feel overwhelming, so we've built our onboarding process to make the transition as smooth as possible. Our team works with you to understand and document your environment, coordinate with your previous provider when appropriate, identify immediate concerns, deploy our tools, and establish a clear plan moving forward. Our goal is to minimize disruption and make the transition feel simple from your side.

Yes—and we believe this is one of the most important parts of being a true IT partner. Rather than only reacting when something breaks, we help you look ahead. We can assist with technology budgeting, hardware lifecycles, cybersecurity priorities, infrastructure improvements, upcoming projects, and long-term technology planning. Technology should support where your business is going, not hold it back.

There isn't a one-size-fits-all price because every organization has different needs. Pricing can depend on factors such as the number of users and devices, your existing technology environment, security requirements, locations, and the level of support you need. We'll take the time to understand your business first and then recommend a solution that makes sense—without trying to sell you things you don't need.

We believe a great business relationship should be built on trust, communication, and the value we provide—not simply a contract. We'll clearly explain the terms of your agreement before you become a client so you know exactly what to expect.

Because we believe IT should make running your business easier. We're not interested in overwhelming you with technical jargon or selling technology for the sake of technology. Our job is to understand your business, explain your options, and help you make smart technology decisions.

We're local, responsive, and invested in building long-term relationships with our clients.

That's The Dirigo Difference — The way IT should be.