FREQUENTLY ASKED QUESTIONS
When you are choosing a new IT provider, you should ask questions, lots of them. Get to know them a little before you engage. We thought we'd help you get to know us a bit by answering some of those questions here.
What industries do you serve?
We have clients in retail, manufacturing, construction, non-profit, medical, professional services, real estate, and education. We love learning about new industries and how we can impact them with technology.
Do you require long term contracts?
No. We believe that we must earn your business every day. While we are glad to engage in a longer term contract, by default our agreements are 1 year.
Do you outsource your support?
No. And if you are with a provider who does, let's talk. In today's world, this is big security risk. We manage and maintain everything in-house and get to know you and your staff so we can provide an excellent experience with every interaction.
What area do you cover?
While we are based in Maine, we have clients in other states and several clients who have staff all over the country. We have the tools and processes to support our clients no matter where you are. Don't let distance deter you from engaging with us.
Do you have an SLA or Service Level Agreement?
Short answer is NO. But for good reason. SLA's are just metrics by which MSP's measure their staff's response time. Responding to a ticket in most of those cases is simply changing the status to "in progress" when there was no work actually performed. We believe in proper staffing levels to ensure we can respond timely to every ticket we receive. We are glad to prove it by simply introducing you to our clients.
Why choose Dirigo?
THE DIRIGO DIFFERENCE
We believe that as trusted consultants, we must direct and lead the conversations around all thing's technology related with our clients.
In our business, the most valuable resource we have are the relationships with our clients and their staff. Of course, technology drives the services we provide but the client experience is our focus. We want every interaction you have with Dirigo Technology to be the best it can be.
Contact us today to experience The Dirigo Difference.
Have more questions?
Send an email to info@dirigotechnology.com we are glad to answer any additional questions you might have.
