CO-MANAGED IT SERVICES

WHAT IS CO-MANAGED IT SERVICES?

Co-Managed IT services, or Co-MIT for short, is an increasingly popular and effective solution for enhancing your internal IT department by collaborating with a Managed Services Provider (MSP).

Co-MIT is the result of a partnership between your internal IT department and a trusted MSP. This approach allows you to tailor the resources you require and access them as needed. Co-MIT is designed to complement and strengthen your existing IT support team, fostering a collaborative partnership.

HOW DOES CO-MANAGED IT WORK?

 Many businesses turn to consultants and third-party resources to address their expanding technology needs. When outsourcing IT operations entirely isn't suitable for their business, a Co-MIT partnership can be a great solution. To establish a Co-MIT partnership, consider the following steps:

1. Assess your existing IT department's needs, skills, resources, tools, and capabilities.
2. Determine the services or resources necessary to meet your company's goals and objectives.
3. Partner with a reliable MSP to provide the additional services.

Co-MIT is designed to be tailored to your specific requirements. No two IT departments have identical needs, skill gaps, or budgets. For example, some companies may rely on their internal IT department for helpdesk support while collaborating with an MSP for large-scale projects, security, or other technology-related services. As your needs or resources change, your Co-MIT strategy should adapt accordingly, making it a flexible solution. 

WHAT IS INCLUDED IN CO-MANAGED IT SERVICES?

In order to truly partner with your internal IT team, we want to make sure we are working from the same toolset.

Our Co-MIT service includes but is not limited to the following:

• Remote Monitoring & Management Tools
• Ticketing System
• Documentation Management System
• Managed Anti-Virus/Malware
• Remote Access Support Tool
• Network Monitoring

Additionally, you can add on other services such as:

• Managed Backup & Disaster Recovery
• Mobile Device Management
• Managed Networking

WHO USES CO-MANAGED IT SERVICES?

 Co-MIT can be beneficial if you identify with any of the following situations:

1. Your IT staff is understaffed or overworked: IT departments can become overwhelmed due to increased demand, new projects, or staff on leave. While hiring additional staff is an option, it can be costly and time-consuming. Instead, consider partnering with a third-party co-manager to provide support without a long-term commitment.
2. A new project: Co-MIT can help you complete IT projects without overburdening your existing business resources. This partnership ensures smoother transitions or maintains operations while your business adapts.
3. Knowledge gaps: Even the most skilled or experienced IT departments may encounter tasks or issues that are beyond their expertise. In these cases, an outside party with specialized knowledge can bridge the knowledge gap, enabling your team to achieve more in less time.

Small businesses in various industries, such as construction, municipalities, law firms, nonprofits, schools, healthcare, manufacturing, accounting, banking, and financial institutions, often face technology-related challenges and could benefit from a Co-MIT partnership.

Finding the right Co-MIT partner can significantly improve your business's technology experience. With the additional resources, your IT team will resolve tickets more quickly and keep up with the growing demand for IT services.

Dirigo Technology is prepared to be your technology partner with our Co-MIT services. 

Contact us today to learn more.